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Pay Your Bill

PAY YOUR BILL
We try to make it as easy as possible to keep your patient account current.

 

We can accept payment in person, over the phone or online.
 

  • IN PERSON: We can accept cash, checks, and all major credit cards.

  • PHONE: We are happy to accept credit card payments over the phone.

  • ONLINE: Dr. Rizk is thrilled to add online bill payments to one of the many ways you can pay your account balance.
     

To pay online please visit: https://www.healowpay.com/HealowPay/jsp/healow/login.jsp

You will need your account # to make the payment. You can find this on your statement or by calling the office.
 

PAYMENT PLANS

At our discretion, and under certain circumstances, we will set up payment plans. Please call 904-328-5979 and follow the prompts for billing to talk to Mary Beth regarding available options.
 

If you feel that you are unable to make the full payment on your account, please call the office and ask to speak to Mary Beth. We do our best to work with our patients on their account balances. However, we must be notified of your situation or we will proceed with normal collection efforts.

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FaQs

Your questions, answered.

  • If you are a patient of the Heekin Clinic, you will need to complete a records request form found here so that we may obtain your records. If you are a patient of any other clinic you may request a release form by calling their office.

  • We have release forms in our office; otherwise you can fax a request that includes your personal information as well as information on where records are to be sent.

  • Yes, we are on call 24 hours a day, 7 days a week. Call our main number, 904-731-3131 for assistance. Please note that prescriptions are refilled during office hours only.

  • We generally do not require a physician referral to our office for the purpose of scheduling an appointment with one of our physicians, unless this is a requirement by your insurance carrier.

  • While X-rays are generally not required, all MRIs or other image studies on CD or film that are pertinent to the part of body being examined need to be brought in with the patient.

  • With a 48-hour notice, you may call your doctor’s assistant or you may call your pharmacy and they will request a refill from your doctor. Please note that Schedule II drugs cannot be refilled by phone and require a paper prescription.

  • Yes and Yes. Please park on the 6th floor of the DePaul garage and call the office in advance if you require assistance getting into the building.

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